Is your inbox flooded with unanswered messages? Are customers complaining about poor customer service? If this sounds familiar, you know the frustration of running a business that isn’t automated. Many companies make the mistake of not mechanizing their customer service processes when selling through messaging platforms, which can result in lost sales and a bad reputation. But don’t worry, the solution is simpler than it seems: you can use a social media chatbot to ease some of your burden. This tool is capable of answering frequently asked questions, recent mobile phone number data providing information about your products and services, and even processing orders without the need for human intervention.
It’s a very interesting tool, but its efficiency will depend on the human who configures it and builds its response tree. Therefore, you should look for alternatives that are easy to implement and that don’t end up leading your clients to a dead end. So let us do our job and give you some recommendations.
What is a social media chatbot?
The best way to start is by defining what we are looking for. You will be surprised how many people confuse quick responses (with a human behind them) with chatbots (without human help).
When we talk about a bot, we are referring to software programmed to give automatic responses and carry out conversations without human intervention, and it does so fluidly and effectively through social media communication channels.
It offers the following functions:
- Follow up on past conversations.
- Centralized communication: Receive messages from different platforms in a single inbox.
- Its interface is very easy to use: it consists of drag and drop.
- Provides pre-designed templates adaptable to the company’s requirements.
- It comes with built-in live chat powered by Zapier.
- It allows you to integrate more than 1000 applications and social networks such as Gmail email, Mailchimp, Google forms, Twitter, Instagram, Facebook, Slack, Asana, WordPress and Shopify.
7. Botpress
This is an open-source platform designed to create AI chatbots. This means that developers can continue to improve its features by accessing the platform’s source code. Some programming knowledge is required to use it, so it’s more of a developer-friendly interface.
Among the interesting features of this chatbot we can mention that Botpress chatbots can understand the user’s intention, since it is based on advanced AI and Natural Language Processing (NPL) capabilities.
Interesting features:
- These are innovative chatbots powered by OpenAI similar to ChatGPT.
- Offers over 100 fully customizable templates.
- Botpress lists many integrations and skills to speed up your creation process like Instagram, Twitter, WhatsApp, LinkedIn, Telegram, Messenger, Skype, Salesforce, Gmail, Web Chat, Line, Viber, Slack, Vonage, etc.
- Automatic translator into over 100 languages.
8. Talkative
Among its functions we can mention:
- Personalize every customer conversation with integration with your CRM and data system.
- Allows you to quickly transfer to live chat and video call advisors.
- It is able to suggest responses are social networks under attack? what’s happening with instagram? to online advisors and in turn learn from the conversations of human agents.
- Provides measurement and monitoring tools to evaluate chatbot performance.
- It features multilingual support, automatic language detection and instant real-time translation.
- It can be integrated with other platforms such as Google Analytics, mobile applications, Rest API and CRMs.
9. LivePerson
Platform based on artificial intelligence software that can act as a standalone bot or integrate with various social media platforms such as Twitter, Facebook, Instagram, Apple Business Chat, WhatsApp, LINE and WeChat.
- Works with Conversational Cloud development.
- Offers a free trial and subscription service. Packages are custom developed to meet the needs of businesses.
- Automate voice and text conversations with AI, learn from customer interactions.
- It has CRM, marketing tools and data storage.
10. Azure
Another tech giant that has developed its own chatbot is Azure Bot Service, based on AI and NPL technology to progressively improve customer service. These are autonomous chatbots that can hold conversations without human intervention.
- Integrable with other platforms and social networks such as Facebook, Instagram, Slack, Skype, etc.
- It is capable of integrating cloud-based business processes.
- Azure pricing ranges from a free plan with unlimited messages, to a premium plan that costs $0.50 per 1,000 messages and other features.
- It allows you to develop conversations through text, images or voice messages.
Not sure which social media chatbot to choose? Start by trying a free demo
Most of the chatbot providers on our list offer japan data a free demo that you can try for a short period of time, enough to gauge their effectiveness and draw conclusions. This will help you know where you are putting your investment and how much it benefits you. Some of those demos offer included customer support, which makes it easy to navigate and allows you to check their reliability.
If you don’t know where to start, in this very post, we offer you the opportunity to try Whaticket for free for 7 days, with support included. In addition, you can also access the appropriate documentation to make the most of all its features, including chatbots. Don’t miss this opportunity and start improving your business’s customer service today!